A We support EXW, FOB, CIF, etc. Main shipping ports: Shanghai or Shenzhen.

A Standard products: 15‑25 days; OEM/ODM orders: 25‑40 days depending on complexity.

A T/T (bank transfer), L/C at sight, and for small orders we also accept PayPal, Alibaba Trade Assurance, etc.

A Standard warranty is 12 months. Extended warranty can be negotiated for bulk or strategic accounts.

A Yes. We provide full product datasheets, user manuals, CE declarations, MSDS, and any other documents required by your local authorities.

A Our team typically replies within 24 hours (often <2 hours on working days). We offer remote troubleshooting, spare parts supply, and for large distributors, on‑site training is negotiable.

A Yes. Samples are available – usually free for existing stock items (buyer pays shipping) or at cost for customized products.

A Yes. We understand that new partnerships often start with a small trial order. Please contact our B2B team to discuss quantity.